Reach the support team via in-app chat, email or phone. Median first response is under 4 hours on weekdays; under 8 hours on weekends.
Open the app → Profile → Help. Chat is the fastest channel — median first response 22 minutes.
Open the app →[email protected] — response within 4 hours on weekdays, 8 hours on weekends.
Email support →080-4567-8910 · Mon-Sat 9 AM — 9 PM IST. Outside hours, leave a voicemail and the team will call back.
Call support →Median UPI withdrawal 28 minutes after first-time KYC. If your withdrawal is delayed beyond 2 hours, contact via in-app chat.
Wallet guide →After 5 failed OTP attempts the account locks for 30 minutes. Customer care can unlock faster with PAN verification.
Login help →Bonus credit lands within 10 minutes of the qualifying deposit. If missing, check the eligibility block on the bonus page.
Bonus help →Verify the SHA-256 hash on the APK page. If the hash matches and the install still fails, reinstall after a full cache clear.
APK help →Every offer and code has an eligibility block listing state, KYC and wagering requirements. Skim it before you deposit — a mismatch between offer and account status is the most common reason for a bonus not landing.
Why eligibility matters →Use only the contact channels listed on this site. We never ask for OTPs or passwords over phone, email or SMS — any such request is a phishing attempt and should be reported to customer care.
Report phishing →The app has built-in tools for deposit caps, time alerts and self-exclusion. The desk recommends setting a deposit cap before your first contest — not after a losing streak.
Open the limits screen →| Channel | First response | Resolution (typical) | Resolution (worst case) |
|---|---|---|---|
| In-app chat | 22 minutes | 1 hour | 4 hours |
| Email (weekday) | 4 hours | Same day | 48 hours |
| Email (weekend) | 8 hours | Next weekday | 72 hours |
| Phone (operating hours) | Immediate | 30 minutes | 1 hour |
| Phone (outside hours, voicemail) | 30 minutes | 2 hours | 4 hours |
| Grievance officer | 24 hours | 3 days | 7 working days |
A withdrawal that has been pending for more than 2 hours after KYC completion is treated as a stuck withdrawal. Contact via in-app chat with your registered mobile number and the withdrawal reference. Median resolution: 30 minutes.
Withdrawal escalation →If your account is locked and you cannot unlock via OTP, contact customer care via email with your PAN. The lock is lifted within 30 minutes of verification during operating hours.
Lockout escalation →If you see a transaction or contest entry on your account that you did not authorise, contact via phone immediately. The account is frozen within 15 minutes and an investigation opens. Most cases resolve within 5 working days.
Fraud escalation →Monday to Saturday, 9 AM to 9 PM IST. Voicemail is checked every 30 minutes during operating hours.
Your registered mobile number, the order or contest ID, screenshots of the issue and the approximate time. The more context, the faster the resolution.
If your ticket is unresolved after 48 hours, reply with ‘ESCALATE’. The team routes the ticket to a senior agent.
Yes. The grievance officer can be reached at [email protected] for unresolved complaints. Response within 7 working days.